Exemplary Customer Service
New Owners Single-Out John Laing Homes
by Sandra McClintock

While the words "pleasure," "love," and "special" are not frequently used to describe the homebuying process, those who have recently purchased residences in John Laing Homes' San Diego neighborhoods rave about their experiences.

Rick and Dawn Robinson, who previously lived at John Laing Homes' Bella Ventana in northern Los Angeles County, had been waiting to find the next John Laing Home that would meet the needs of their growing family - no matter where it was located. "We had such a wonderful experience with John Laing Homes at Bella Ventana that we knew we would never buy anything but a John Laing home again."

A Sea Stone plan at the San Diego Division's Cordelane neighborhood in La Costa Greens fit the bill, and the Robinsons promptly bought it. "We absolutely love the layout of the Sea Stone residence we purchased. The option for four bedrooms upstairs with a downstairs guest room works out great for us, our three children and my mother. We appreciated all the different options John Laing Homes made available to us," said Dawn.

The Robinsons, who moved into their new home at Cordelane this past December, also praised John Laing Homes' customer-oriented philosophy.

"Throughout the homebuying process, we have personally encountered everything that has led to John Laing Homes' many customer satisfaction awards - and are living proof of the incredibly positive experience they provide. Everyone at John Laing Homes always makes us feel so special."

This positive feeling extends to John Laing Homes' other San Diego neighborhoods, also.

"We had been shopping around for almost three years, looking for the perfect fit, and finally found it in John Laing Homes' Isla Vista neighborhood within La Costa Greens," said Stacy and Doug, a married couple who recently moved into the Inspiration plan at Isla Vista. "We wanted a non-gated community, and loved the options packages along with the amenities the neighborhood offers, like The Presidio recreation center - which is just steps away from our home."

Stacy and Doug also singled out John Laing Homes for exemplary customer service.

"Every aspect of the homebuying experience was a pleasure, because everyone - from the mortgage people to the individual vendors - took the time to work with our busy schedules, answer many questions, and accommodate a lot of changes. Even though the Eliant survey's highest rating is a '6,' we would have liked to give John Laing Homes a '10'!"

"We're glad these extra efforts truly make a difference to our residents," said John Mecklenburg, president of John Laing Homes' San Diego division. "Buying a home is a milestone in the lives of most people and we are totally committed to helping families navigate the homebuying experience, from construction to move in. Our team is available every step of the way to answer questions, offer peace of mind, and make that beautiful new home a reality."

John Laing Homes has consistently exceeded these expectations not only by building quality-crafted homes, but also personally soliciting buyer feedback. It is this customer-focused approach that earned John Laing Homes' San Diego Division honors in the Eliant categories for the "Best Homebuying Experience" and "Best Purchase Experience." They also took second-place for "Overall Quality," "Home Readiness," and "Construction Experience." The San Diego division placed third in "Finance and Closing Experience," and "Highest Rated Community - Seahouse." This is a remarkable achievement for the Carlsbad-based division which is just three years old.

John Laing Homes has built a variety of communities throughout San Diego County: Rosemary Lane at 4S Ranch in Rancho Bernardo: This beautiful, new suburban community in Rancho Bernardo features 2,461 to 3,462 square feet of living space, and up to six bedrooms and four and three-quarters baths. They are available in three, two-story architectural designs - Spanish, Coastal, and European designs.

Isla Vista and Cordelane at La Costa Greens: Imagine having a 400-acre luxury resort in your own backyard, and you'll have an idea of what it's like to live at Isla Vista and Cordelane by John Laing Homes in La Costa Greens. Located adjacent to the green fairways of the La Costa Golf Club, the prestigious homes of Isla Vista showcase up to 3,170 square feet of living space. At Cordelane, the spacious residences are set in the hills of La Costa, and feature up to 3,642 square feet to call home. It's coastal resort living at its finest.

New neighborhoods in which homes will be available in 2006 include:

Silhouette at 4S Ranch:
The roomy new homes of Silhouette reflect the naturally clean and elegant lines of the surrounding hills and open space of 4S ranch. These residences will offer 2,559 to 3,356 square feet of living space, and up to five bedrooms and four and a half baths. Models are set to open this March.

Breakaway at Arrowood:
Breakaway at Arrowood is tucked in the hills above the quaint beach town of Oceanside. It is a retreat into comfort, and a launching pad into nature. These modern, new residences range from 2,446 to 3,065 square feet of living space and offer up to five bedrooms and five and a half baths.

St. Cloud in Oceanside:
St. Cloud in Oceanside will capture the rich and diverse architectural spirit of Oceanside with 11 floorplan designs within three neighborhoods of cluster townhomes, tri-plex townhomes and row townhome designs. Square footages for these one-of-a-kind residences will range from 1,245 to 1,993 square feet of living space with a particular emphasis on unique design features such as integrated tech spaces, outdoor patios and open living areas.

About John Laing Homes
With a tradition of quality dating back more than 150 years, John Laing Homes is the second largest privately held homebuilder in the nation. The homebuilder consistently ranks among industry leaders in overall customer satisfaction by J.D. Power & Associates. The company has received numerous industry awards, including "America's Best Builder" for 2006 from Builder magazine, "2005 Most Admired Builder of the Year" from Big Builder magazine, "2004 Builder of the Year" from Professional Builder magazine, and "Builder of the Decade" in 2000 from independent research firm Eliant. The company finished 2005 with revenues of more than $1.6 billion on 2,891 residential closings. Based in Newport Beach, California, John Laing Homes concentrates its homebuilding efforts in California and Colorado.

To tour the six beautiful model homes and meet with Home Counselors at the Sales Office, travel the Highway 5, exit La Costa Avenue and head east. Turn left on El Camino Real and a right on Alga. Take Alga to Alicante Road and make a left. For the Isla Vista Sales Office, make a left on Galena Avenue. For the Cordelane Sales Office, make a right on Galena Avenue from Alicante Road, you will see the Information Pavilion on the right off Ammonite Place. The Sales Offices are open daily from 10 a.m. to 5 a.m. and Wednesday from 2 p.m. to 5 p.m.

For more information on Isla Vista, call (760) 930-1977.
For more information on Cordelane call (760) 930-1791, or visit www.johnlainghomes.com.

(South Coast Magazine Spring 2006)